Heart Station Necklace

Free Worldwide Shipping

At Gems By Chen, we are proud to offer FREE shipping to customers worldwide. No matter where you are located, you can enjoy the convenience of having your jewelry delivered without any additional shipping costs.

Shipping Information
The shipments are sent directly from our factory in China. All orders are processed and shipped within 1-3 business days.

We utilize private shipping companies to optimize our delivery service. The average delivery time is 8-14 business days, depending on the destination country and seasonal periods.

You will receive tracking information via email once your order has been shipped.

Please note that we are not responsible for any customs fees, import duties, or taxes that may be applicable in your country.

Delivery Address Requirements & Limitations

The customer bears full responsibility for providing an accurate and deliverable shipping address.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please note: An order cannot be canceled once it has been shipped from our warehouse. After sending the products to the customer, the returns policy must be followed.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or number of order. 

To start a return, you can contact us at info@gemsbychen.com

While we proudly offer free shipping on your original purchase, we simply ask that you cover the return shipping cost.

Refunds
Once we’ve received your return, and if your return meets all conditions, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gemsbychen.com.

We strongly recommend obtaining a tracking number when shipping the item back to us. While this step is optional, we suggest it as an added measure to protect your interests and ensure your return reaches us safely.

Your satisfaction and trust are our top priorities. These policies are designed to ensure a transparent and secure return process for everyone involved.